Eclipse Hosted VoIP Service

 

Eclipse

Polycom VVX 300

Eclipse is a cloud based telephone solution providing PBX features and telephone service rolled into one easy to manage hosted VoIP system.  No expensive PBX hardware to buy and maintain.

Whether you’re a small business with 1 phone or a large enterprise with 500 phones,  the Eclipse hosted VoIP solution will fit your business needs.

Unified Dial Plan & Billing Across All Your Locations

Eclipse connects all your business locations together with a unified dial plan allowing 3 or 4 digit dialing to each extension, regardless of geographic location.   Streamline your billing with one unified bill and take advantage of efficient use of resources such as call paths & 800 service.

Intelligent Call Routing

Calls can be routed to the correct location & person  based on the calling phone number, allowing the right person to quickly & efficiently service your customers.

Unlimited Auto Attendant & Voice Mail

Eclipse gives you the power to create powerful call answer and audio text solutions – mailboxes can be information only or they can take messages and forward to the appropriate employee.

Unified Messaging

Integrate your voice mail box with your email account and  listen to your voice messages from your smart phone.

Call Center Functionality

With an optional Automatic Call Distributor (ACD), calls can be answered by a First-in First-answered call queue.  Callers will hear music or messages on hold while they wait.  Includes a real-time console displaying the number of agents logged-in and callshosted voip in queue as well as the following ACD productivity reports:

  • Queue Performance
  • Agent Events
  • Agent Performance
  • Call Queue Activity
  • Answer Abandonment
  • Queue Summary by Number

 

Music on Hold / Message on hold

Utilize our built-in royalty free hold music source, or upload your own customized messages & music.

Operator Console

Operator console

The optional web-based operator console allows the operator to monitor calls, drag & drop callers into ACD and call park queues, and transfer to extensions & outside numbers.   All with the click of a mouse.

Sales Force / Outlook /URL Integration

The optional Computer integration plugin allow  Sales Force  & Microsoft Outlook to integrate with your Hosted IP phone.  A programmable URL interface also allows you to connect to any web-based service that can search name or Caller ID fields with the URL address.

Internet Fax

We can provide virtual fax numbers that will convert incoming fax documents into PDF files, then send to your email box or multiple email boxes.  Outgoing faxes can be initiated by easily emailing a document to a specified email address.  This will automatically transmit the document to the selected remote fax machine.

Integrate Mobile Extensions

 

Sip client

With a SIP soft-phone APP for your iPhone or Android  PDA phone you can access your cloud PBX and make & receive calls as if  you are in the office.

Automatic Disaster Recovery

Calls will automatically route to predetermined backup telephone numbers or a cloud based auto attendant when internet service or power is lost to your office.

In the case of long term disasters such as extended power failures, storms. etc., IP phones can easily be moved to alternative locations and be up and functioning quickly and easily.

Keep Your Existing Telephone Number

When you switch your telephone service from your existing provider to CTS Eclipse Hosted IP you can keep your existing telephone numbers.

Why choose Eclipse Hosted VoIP from Charleston Telecom Solutions?

With over 35 years of telecom experience, we have the expertise to design & deploy an IP cloud solution for your company.  And we don’t just mail phones to your business – all our installations are surveyed and managed on-site by a qualified VoIP specialist.  And it doesn’t end with the install – We support and maintain your VoIP equipment and wiring as part of your monthly service plan.

Contact us today for a free on-site consultation.  Put the power & technology of hosted VoIP to work for your business843-405-3084